Help

How do I play the videos?

The video clips on Meddio.com are streamed in the Flash Video Format, so in order to view the programs you will need the latest Adobe Flash Player plug-in installed on your computer. The Adobe Flash Player is a free plug-in that is regularly updated and it's recommended you have the most recent version installed. You can download it free from the Adobe website

Since the videos are streamed you won't need to wait for the entire file to download to your computer before you can begin viewing. You will however need to be connected to the internet in order to play the videos.

What are the system and browsers requirements for optimal site and video viewing?

Video files, such as the ones used in this site can put a considerable demand on your computer. For PC users, we recommend using a computer that is running Windows XP, or a more recent version of Microsoft Windows. For Apple Macintosh users, we recommend using a computer that is running OS X or later. Although the presentations and web site can be viewed on any popular browser, we suggest Microsoft's Internet Explorer version 6+ on the PC and the latest verison of Firefox on the Macintosh.

What monitor settings are recommended for viewing the programs?

Because of the media-rich content we provide, we recommend viewing the programs at a minimum screen resolution of 1024 X 768 pixels.

Why do interruptions sometimes occur when I watch a video stream?

The number one cause of buffering is poor network connectivity. This may not be a problem with your network but may be caused by your Internet Service Provider (ISP) being overloaded. This is especially likely during peak usage hours.

Is my Internet connection sufficient?

Modem users will not be able to view the higher bitrate streams.

Is my computer fast enough?

Lack of memory or a slow processor can cause video to stutter or not play at all. Try closing other programs while viewing our video. If it is older, your computer may simply be too slow to play the stream.

Why does the stream continuously buffer?

The player needs a certain amount of video buffered into memory before it can play. If it doesn't have enough network bandwidth to buffer as much as it needs to, the player will keep trying but never succeed at playing the video stream. Issues that could keep you from having enough bandwidth for buffering include, a slow network connection, too many services or applications using your local network, or too many people using the local network

How can I send a program to a friend or colleague?

Simply click on the "Share" link that appears at the bottom of your viewing window.

Can I save programs for later viewing?

Yes, simply click on the "Save" link that appears at the bottom of your viewing window. Any programs you save will be saved to your "My Meddio" page and can then be accessed at any time.

How can I view the program in a larger format?

To view a program in full screen mode, simply click on the Full Screen icon which appears directly above the save button in your viewing window. To exit from Full Screen view, simply click the "ESC" key on your keyboard.

If the full screen button is not working your flash player plug-in needs to be updated. You can download the latest version free from the Adobe website